Support
Self-Service
We maintain an extensive Knowledge Center with common tips, support how-tos, troubleshooting, and administrative tasks. These resources answer many of our most common questions even more rapidly than our Support Team can!
Technical Support Requests
Please have the following information ready for the request form:
- Name (or names of administrators if appropriate)
- Organization
- Best Phone and Emails
- Microway 5-Digit Serial Number (required)
- Mailing address
- Description of issue
Our request form will generate an inquiry direct to our support team. If you have logs or images of the problem, please attach them to the support email chain.
Additional Support Methods
For a speedy and accurate response, please prepare the following information:
- System Serial Number
- Description of the problem, including any screenshots or log messages demonstrating the issue.
- Company or Institution Name
- Your Name (also the names of users and/or administrators, when appropriate)
- Your Telephone Number
- Your E-mail Address
- Mailing Address (to receive replacement parts)
Telephone: 508.746.7341
E-mail: [email protected]
Microway’s Technical Support is open Monday to Friday, 9:00 A.M. to 6:00 P.M. Eastern Time.
Our technical support specialist will diagnose and dispatch parts (if in stock) within 24 hours. Parts for warranty claims made after 3:00 PM Eastern Time may not be shipped the same day.E-mail: [email protected]
Warranty length and terms are quoted per order. Typically, Microway ships parts via FedEX 2nd Day delivery. Customers are expected to return failed components at their expense via Ground or Truck in Microway original packaging. Invoices will be issued for items not returned within 30 days.
Microway’s Technical Support is open Monday to Friday, 9:00 A.M. to 6:00 P.M. Eastern Time. We support all systems from our Plymouth, MA USA facility.
Our technical support specialist will diagnose and dispatch parts (if in stock) within 24 hours. Parts for warranty claims made after 3:00 PM Eastern Time may not be shipped the same day.
E-mail: [email protected]
Only returns with a valid RMA number will be accepted. Please send all AUTHORIZED returns to :
Microway, Inc.
ATTN: [RMA Number]
12 Richards Rd.
Plymouth, MA 02360
508.746.7341
Returns must be made within 30 days after receipt. A 25% restocking fee is required for all returned items which are not defective, special orders, or cancelled orders at Microway’s discretion. No returns or refunds on software products and software licenses.