Microway (R) Technology you can count on.  
               508-746-7341  
Microway Tech Team
Clusters
Designers and Manufacturers of HTPC Solutions Since 1982
Workstations
Servers
Storage
White Papers
Custom Chassis
Software
Tech Overview
Alpha
Partners

 


Microway Warranty Procedures

1. Contact Microway Support to open service calls:

  • Telephone: (508) 746-7341
  • E-mail: tech@microway.com
  • Internet: Click here for Warranty Claim Form

    2. Provide the customer name, address, telephone number, the user/admin contact name, and invoice number (if available). Also provide a brief description of the problem, the node serial number(s) and processor type.

    3. If the warrany call was initiated online, Microway's technical support specialist will reply as soon as possible. If the call was made by telephone, help will be immediate or when voicemail is received. If calling, please be prepared to include the information on the online warranty claim form.

    4. Our technical support specialist will diagnose and dispatch parts (if in stock) within 24 hours . Parts for warranty claims made after 3:00 PM Eastern Time may not be shipped the same day.

    5. Your warranty claim will be entered into Microway's Tech support database for any future warranty inqueries.

    6. Microway's Technical Support is open Monday to Friday, 8:30 A.M. to 6:00 P.M. Eastern Time.

    7. Warranty terms are quoted per specific order. Typically, Microway ships parts via FedEx Second Day delivery. Customers are expected to return failed components at their expense via Ground or Truck in Microway original packaging. Invoices may be issued for items not returned within 60 days.

    8. Please send all AUTHORIZED returns to :

    Microway, Inc.
    ATTN: [RMA Number]
    12 Richards Rd.
    Plymouth, MA 02360

    (508) 746-7641




  •  

     

      Our mission is to provide customers with leading edge technologies for high performance computing solutions (HPC). We establish and maintain industry recognized products and expertise for beowolf cluster interconnect, clustre management and HPC storage solutions.