Technical support at Microway begins with your first call. Our pre-sales team understands the technical needs of Linux users. They constantly generate compatibility and performance information to share with customers. Our technical sales people are among the best informed in the industry. Everyone participates in updates from key Microway suppliers.

The support continues when you place an order. All customers are required to complete a configuration questionnaire. Using this information, our QC and integration teams configure the Beowulf cluster or workstation to your specific requirements. This identifies and solves any potential problems BEFORE the order is shipped. This assures you that the "out of box" reliability of your system is phenomenally high.

Technical support continues after you have accepted your order. We offer telephone support for the life of your system. Microway periodically receives calls from purchasers of our hardware and software products as long ago as 1982! Often we solve their problems by sending documentation or recommending more modern solutions. Some are astounded that we can still speak their language and provide updates or replacement parts, even though industry standards have evolved.

Our technical support organization has an average of six years of Linux experience per person. The managers of this Team are "hands-on" professionals who have each been configuring and validating systems at Microway for over twenty (20) years. Microway personnel are chosen for their knowledge, professionalism and emphasis on excellence. Trust your cluster to our reputation!