We maintain an extensive Knowledge Center with common tips, support how-tos, troubleshooting, and administrative tasks. These resources answer many of our most common questions even more rapidly than our Support Team can!
Technical Support Requests
Submit an Online Support Request
For a speedy and accurate response, please prepare the following information:
- Company or Institution Name
- Your Name (also the names of users and/or administrators, when appropriate)
- Your Telephone Number
- Your E-mail Address
- Mailing Address (to receive replacement parts)
- System Serial Number
- Description of the problem, including any screenshots or log messages demonstrating the issue.
Support Desk Hours
Microway’s Technical Support is open Monday to Friday, 9:00 A.M. to 6:00 P.M. Eastern Time.
Our technical support specialist will diagnose and dispatch parts (if in stock) within 24 hours. Parts for warranty claims made after 3:00 PM Eastern Time may not be shipped the same day.
Shipping Methods – Replacement Parts and Returned Parts
Warranty length and terms are quoted per order. Typically, Microway ships parts via FedEX 2nd Day delivery. Customers are expected to return failed components at their expense via Ground or Truck in Microway original packaging. Invoices will be issued for items not returned within 30 days.
Only returns with a valid RMA number will be accepted. Please send all AUTHORIZED returns to :
Microway, Inc. ATTN: [RMA Number] 12 Richards Rd. Plymouth, MA 02360 508.746.7341
Return and Cancellation Policy
Returns must be made within 30 days after receipt. A 25% restocking fee is required for all returned items which are not defective, special orders, or cancelled orders at Microway’s discretion. No returns or refunds on software products and software licenses.