Support

Submit an Online Support Request

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Organization (required)

Telephone

E-mail (required)

CC E-mails (additional e-mail addresses to copy on the thread, comma-separated)

Microway 5-Digit Serial # (required)

Mailing Address (to receive replacement parts)

Please describe the issue:


For a speedy and accurate response, please prepare the following information:

  • Company or Institution Name
  • Your Name (also the names of users and/or administrators, when appropriate)
  • Your Telephone Number
  • Your E-mail Address
  • Mailing Address (to receive replacement parts)
  • System Serial Number
  • Description of the problem, including any screenshots or log messages demonstrating the issue.

Telephone: 508.746.7341

E-mail: tech@microway.com

Support Desk Hours

Microway’s Technical Support is open Monday to Friday, 9:00 A.M. to 6:00 P.M. Eastern Time.

Our technical support specialist will diagnose and dispatch parts (if in stock) within 24 hours. Parts for warranty claims made after 3:00 PM Eastern Time may not be shipped the same day.

Shipping Methods – Replacement Parts and Returned Parts

Warranty length and terms are quoted per order. Typically, Microway ships parts via FedEX 2nd Day delivery. Customers are expected to return failed components at their expense via Ground or Truck in Microway original packaging. Invoices will be issued for items not returned within 30 days.

Only returns with a valid RMA number will be accepted. Please send all AUTHORIZED returns to :

Microway, Inc.
ATTN: [RMA Number]
12 Richards Rd.
Plymouth, MA 02360
508.746.7341

Return Policy

Returns must be made within 30 days after receipt. A 25% restocking fee is required for all returned items which are not defective. No returns or refunds on software products and software licenses.

Hardware Warranty Procedures

Full details of Microway’s standard Two Year Off-Site Limited Warranty

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